Terms of service

PURE Juicers Website Terms & Conditions

By visiting the website of PURE Juicer Company (the “PURE Juicers” or “Website”) you agree to the following terms & conditions. Please read these Terms & Conditions carefully before agreeing to be bound by the same. If you do not agree to be bound by the Terms & Conditions, do not access or use this Website.

This website is provided by PURE Juicer Company LLC. By using this Website or by placing any purchase orders using the Website, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms contained herein, will you be entitled to submit electronic orders. Any violation of the terms will result in the termination of your account.

This website is not intended for persons under 18 years of age.

Account Terms

By registering with the website, you can access or view the prices, product inventories, and submit purchase orders electronically. You are responsible for using the website in a private and secure manner. We will not be liable for any damage or loss caused by any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any time.

Warranty

PURE juicers are warranted to the original purchaser against defects of material or workmanship for 12 years from the date of purchase when used for personal use only. Your name, address, phone number, and email address must be given at the time an order is placed, as the personal warranty is assigned to the original purchaser at that time.

The above warranty is made with the following exceptions: PURE Juicers that are purchased for commercial or institutional use are warranted to the original purchaser or institution against defects of material or workmanship for a maximum of two years from the date of purchase. A contact, address, phone number, and email address must also be given at the time an order is placed.

This warranty covers only the replacement of defective parts and necessary labor on machines or machine parts delivered by the purchaser to PURE Juicer Company at the purchaser's expense. No shipping is covered under this warranty. This warranty does not cover any loss or damage, accidental breakage, rough handling, or usage for purposes or in manners other than described in PURE’s literature and/or instructions. Some of the aforementioned may be covered by the carrier’s insurance, but it is the Purchaser's responsibility to make any claims and seek recovery.  This warranty does not cover damage caused by incorrect packing or unauthorized alterations or repair work, whether done by the purchaser or any other party other than PURE.

Because of their expendable nature, this warranty does not cover items such as the press plate, juice tray, grids, O-rings, drive belt, pusher, or PURE press cloths or bags. Should you need to send your PURE Juicer to us for service, you must call us at 206.488.1973 or email us at support@purejuicer.com prior to shipment and receive a Return Authorization Number (RAN). We cannot accept any shipments of PURE Juicers to our facility without a RAN. Any juicers shipped to us without a RAN will be returned to the Purchaser at their expense.

Warranty Transfers

Juicers are warranted to the original owner and are not transferrable.

Shipping Terms and Conditions

The price of the PURE Juicer includes shipping within the continental United States. Additional shipping charges may apply for destinations outside the continental United States and any necessary charges will be added during the purchasing process either via our website or through our customer service department when an address is provided.

International sales: Duty, taxes, and shipping are added to the cost of the juicer during the checkout process. The amount of duty prepaid is guaranteed to be accurate. If additional duty is requested by the destination county, immediately contact PURE for an LOA (Letter of Authorization), so PURE's broker is authorized to work directly with custom's of the destination country to resolve any issue.

Note: the PURE Juicer is shipped under harmonized code 8509.40.30.

Order Cancellation/Refund Policy

Not yet shipped,

If an order is canceled prior to shipping a refund minus 2.5% will be processed within 5-7 business days.

Note: PURE Pays a 2.5% credit processing fee on all orders, this fee is non-refundable that is passed along to cover our costs.

Shipped, and recalled prior to delivery, - if a delivery can be recalled or the delivery is refused
Juicers, a $200 restocking fee will be charged to cover the cost of roundtrip shipping and handling.

Non-Juicers, a 15% restocking fee will be charged to cover the cost of roundtrip shipping and handling.

Shipped - Once a  product has been delivered, the 30-day return policy (eligible for US Buyers only) noted below will apply and the purchaser will be responsible for any return shipping and a restocking charge will be applied.

Juicers, a $300 restocking fee will be charged to cover the cost of roundtrip shipping, inspection, cleaning repacking, etc.

Non-Juicers, a 15% + the return shipping cost (if PURE provides the return shipping label) restocking fee will be charged to cover the cost of roundtrip shipping and handling.

See below for more details regarding the 30-Day Return and Refund Policy. 

NOTE: Expedited shipping, is non-refundable under any circumstance.


Refunds and 30-Day Return Policy – USA and International

PURE Juicers is dedicated to your satisfaction. If during the first 30 days after delivery of your PURE Juicer, you decide that it does not, for any reason, meet your requirements, you may return the juicer to PURE for a refund of its purchase price, minus the $300 restocking fee. The restocking fee partially covers the expenses incurred in round-trip shipping, inspecting, and processing, plus the time and expense of cleaning and repacking the refurbished juicer in new packaging. 

Requirements to request a 30-Day return:
1.  The Return must be initiated in writing to support@purejuicer.com within 30 days of delivery. PURE will provide the return shipping label(s) and repacking instructions. Per the PURE provided video, the juicer must be packed in the original shipping carton.
2.  The Return must be posted no later than 37 days after delivery or additional fees, $100 per week, apply.

Note 1: If expedited shipping was selected when the juicer was purchased, this optional service would not be refunded.

Note 2: International sales are eligible for dissatisfaction refunds, but the cost of round-trip shipping and and the restocking fee will be deducted from the refund.

Note 3: USA & International, the following guidelines must be followed to qualify for the maximum refund:

  • The juicer and all parts from the original order must be return-shipped within 37 days of delivery.
  • The juicer must be returned clean and undamaged, in as-new condition.
  • The juicer must be packed in the original shipping carton including the seven foam blocks.
  • The juicer must be packed per the provided instructional re-packing. Improper packing that causes shipping damages may incur additional charges and may be deducted from the refund charged unless returned within 45 days of delivery.
  • If the juicer is dirty or damaged, additional fees over the $300 restocking fee may apply.
  • If the shipment was shipped using expedited shipping, this/these charge(s) is excluded from the refund.

Should there be damage to the machine as a result of incorrect or improper packing when the machine is returned, PURE reserves the right to refuse the return or assess additional charges to be deducted from any resulting refund. These additional charges will be based on the labor and part(s) replacement cost needed to restore the machine to as-new condition.

 Acceptable Use

You shall not do any of the following or permit any other third parties to do any of the following:

(a)    Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, or profane information of any kind, including, without limitation, any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, provincial, state, national or international law, including without limitation, export control laws and regulations;

(b)   Post or transmit any information or software that the sender is aware contains a virus, worm, or other harmful components;

(c)   Upload, post, publish, transmit, reproduce, or distribute in any way, information, software, or other material which is protected by copyright or other proprietary rights, without obtaining the permission of the copyright owner or right holder;

(d)   Account sharing, including, without limitation, letting third parties use your account and password.

Modification of these Terms & Conditions

PURE JUICERS reserves the right to change or modify any of the terms contained in these terms & conditions, at any time. Any such modifications or changes will immediately become effective upon posting of such changes. Your continued access or use of this Website will imply your full acceptance of the same. You are therefore responsible for regularly reviewing these Terms & Conditions and additional terms or notices posted on the Website.

Payment

You agree to pay the full price for all products you purchase from the website. We reserve the right to charge extra charges to your credit card,  PayPal account, or any other method of payment used for any products purchased from the website. You are responsible for the timely payment of all fees and for providing us with a valid credit card, PayPal, or other relevant account details for payment of all fees.

Electronic Communications

When you visit the website or send any emails to us, you will be communicating electronically with us. By such electronic communication, you agree to receive such communications from us electronically. You acknowledge that your electronic submissions constitute your agreement and your acceptance to be bound by and to pay for such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all transactions you enter on the website, and all records including notices of cancellation, policies, contracts, and applications.

Copyright and Licenses

This website and the entire contents contained on this website, including but not limited to: text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the sole and exclusive property of PURE Juicers. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website or any contents contained on the website without the prior expressed written consent of PURE Juicers.


License

PURE Juicers grants you a non-exclusive, non-transferable, limited license to access and make use of the contents or information available on the website for your personal use and not to download or modify it, or any portion of it, except with the express written consent of PURE Juicers. You may not reproduce, duplicate, adapt, copy, sell, resell, transmit or otherwise exploit for any commercial purpose this website or any portion of this website without the express written consent of PURE Juicers. You agree not to interrupt or attempt to interrupt the operation of the website in any way.

PURE Juicers authorizes you to view and download the information and materials available on this Website only for your personal, non-commercial use. This authorization shall not constitute a transfer of title in and to the materials and is subject to the following restrictions:

(a) you must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials;

(b) you may not modify the materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose; and

(c) you must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions.

Disclaimer of Warranty/Limitation of Liability

THIS WEBSITE AND RELATED INFORMATION IS PROVIDED BY THE WEBSITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. PURE JUICERS MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS, OR ENDORSEMENTS OF ANY KIND, OR AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR — USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PURE JUICERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PURE JUICERS DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR EMAIL SENT FROM THE WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PURE JUICERS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE — USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. WEBSITE — USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON THIS WEBSITE. PURE JUICERS ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY TYPOGRAPHICAL OR OTHER ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE. IN THE EVENT THAT A PRODUCT IS LISTED AT AN INCORRECT PRICE OR WITH OTHER INCORRECT INFORMATION, PURE JUICERS SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR THE PRODUCT LISTED INCORRECTLY. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Third-Party Links

For your convenience PURE Juicers may provide links to third-party websites operated by other entities on the website. If you use such third-party sites, you may leave this website. If you decide to visit any linked third-party website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. PURE Juicers does not make any warranty or representation regarding and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Any third-party links do not imply that PURE Juicers sponsors, endorses, is affiliated, or is associated with any linked third-party websites.

Applicable Law

By visiting the website, you agree that the laws of the state of Washington, without regard to principals of conflict of laws, will govern these Terms & Conditions and any dispute of any sort that might arise between you and PURE Juicers Company.

Disputes

Any dispute relating in any way to your visit or access to the website or to the products you purchase through the website shall be submitted to binding arbitration in King County, Washington state. Arbitration under these Terms & Conditions shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Conditions of Use shall be joined to an arbitration involving any other party subject to these Conditions of Use, whether through class arbitration proceedings or otherwise.

Indemnification

You agree to indemnify, defend and hold harmless PURE Juicers, its officers, directors, owners, partners, employees, volunteers, or interns harmless from any and all claims, injuries, damages, losses, or suits including attorney fees, arising out of or in connection with the performance of this agreement.