Can I throw the box away after I unpack my PURE Juicer?
We strongly recommend that you keep the box. If any repair is needed for your PURE in the future, it is the best way to ship the juicer back. If you ship in a different box, it may void the warranty.
What’s the best location to unpack the PURE Juicer?
Set the box in a location close to where you will position the juicer for regular use. The box is designed so that the juicer doesn’t have to be lifted out of the top of the box.
Please be careful! The PURE Juicer is a well made machine and is very heavy.
How To Assemble
How long does it take to assemble the PURE Juicer?
The PURE Juicer can be assembled in just a few minutes. The “How to Assemble” video explains it all in a step by step fashion.
How do I attach the feed tube to the base unit?
Slide the feed tube gently over the cutter. Position the line on the feed tube plate with the line on the machine where it says, “In.” Gently turn the feed tube clockwise until you hear the click. You’re good to go!
How To Juice
How do I prevent kick back? I’ve heard about veggies come right back out the feed housing.
Our patent pending feed housing is specially designed to virtually eliminate kick back. But just to be safe, keep the pusher positioned over the top of the housing when you’re putting vegetables in.
What size grid should I be using?
Your PURE Juicer arrives with a set of 7 grids from 2.5mm – 10mm. Below is a guide for which grid to use depending on what you are using your PURE Juicer for. In case of clogging, move up to the next grid size.
2.5 mm – 15 holes across – Use for coffee and fine grinding
3 mm – 13 holes across – Use for smooth nut butter, baby food and purée
4 mm – 11 holes across – Use for chunky nut butter, smooth pesto
5 mm – 8 holes across – Use for juicing berries and non-fibrous produce
6 mm – 7 holes across – Use for non-fibrous produce and fibrous greens
7 mm – 6 holes across – All Purpose Grid – Use for all produce and fibrous greens
10 mm – 4 holes across – Use for big batch juicing and fibrous greens
I‘ve heard something about a 10-second rule when pressing? What’s that?
That refers to how long you can have the press fully engaged. We’ve designed the PURE Juicer so that is not an issue. It’s stout! There are no time limits.
How To Clean
How do I clean the feed tube?
Push the button on the side of the feed tube and turn it counter clockwise to remove. Then remove the grid tray and the grid. All can go in the dishwasher, or wash with soap and water.
Are all the stainless steel food contact parts dishwasher safe?
They are indeed.
What’s the right way to store juice cloths?
After using, wash them thoroughly in cold water. Fold the cloth lengthwise in thirds until you have a rectangle. Take the right end of the rectangle and fold it 2/3 of the way across. Take the left end and fold it across. Now, you have a nice square. Press the excess water out, stick it in a zip-lock bag and store in your freezer.
How long do juice cloths last?
It’s a matter of personal preference. We’ve innovated juicing cloths and our Gerson Institute approved LSHP Press Cloths should last as long as 6-12 months. Periodically soaking them overnight in a 3% Hydrogen Peroxide solution can extend life as well.
Yes, we have a 10-day return policy. Cleaning and restocking fees apply. Please read more about this in our Terms of Service.
How do I return my PURE Juicer?
Please contact us directly by emailing email@example.com. We’ll send you instructions on how to safely pack your PURE Juicer so it’s not getting damaged en route.
What happens if my PURE Juicer needs repairs?
Contact us at firstname.lastname@example.org or call 206.488.1973 and let’s discuss the best way to get you juicing again!
Customer Support FAQ’s
Do you offer financing?
If you purchase your PURE Juicer with PayPal you have the option of using PayPal Credit. There are no Payments + No Interest if paid in full in 6 months on purchases of $99 or more. Select “PayPal” as the payment option when you are checking out. Click here for more information
Do you sell internationally? And what does it cost to ship?
Yes, we can ship PURE Juicers outside the US. The machine can be easily be switched from 110v to 220v.or
For a list of countries we ship to and associated costs, click here.
If I live outside the US, can I get a machine for the voltage (and plug) in my country?
You can choose either a 120 volt juicer or a 230 volt juicer when you order. The 120v is set to operate in countries including the U.S., Canada, several Caribbean countries etc. that use 100/110/115/120 volts. The 230v is for other countries. Please note that we do not provide a country-specific cord for international use. Cords with an IEC plug are readily available on Amazon.com and other sites. Click here for an example.
For a complete list of voltage and plug style for your country, please click here.
What are the dimensions of the PURE Juicer? How much does it weigh?
The PURE Juicer dimensions are:
15″ x 15″ 16 1/2″ (381 mm x 381 mm x 419 mm)
The PURE Juicer weighs 65 pounds. The total weight including the box is 72 pounds.
Some people like to juice citrus fruits (such as lemons or pineapple) on the PURE Juicers by slicing the fruit into thin slices, then placing directly on the juicing cloth, and skip the trituration. Others like to use a citrus juicer instead. Softer fruits typically don’t require trituration. However you prefer it.
Can you set me up with a scheduled shipment of press cloth?
We’ve had a lot of requests for that and plan to offer than service in the next few months.
RECIPES TO START WITH
2lbs (1kg) carrots, scrubbed
2lbs (1kg) granny smith apples, cored
Makes 1 liter / 1 quart
@ Gerson Therapy Juice
MEAN GREEN WEIGHT LOSS JUICE
8 celery stalks
16 leaves kale with stalks
1 lemon, peeled
2 in (5 cm) piece of ginger
Makes 2 servings of 16-20 oz (500-600 ml)
@ Joe Cross | Reboot with Joe
KID’S VEGGIE SPECIAL JUICE
1 Small Beetroot
2 Apples – (Golden Delicious or Royal Gala)
1/4 Small Pineapple
1 Stick of Celery
1 Small Handful of Spinach
1 Inch Slice of Cucumber
Makes 2 servings of 16-20 oz (500-600 ml)
@ Jason Vale | Juice Master
We want to help!
Call us or text us at 206.488.1973
If you are outside the U.S., you might want to reach out to us via email due to time zone differences. This way we can serve you better.
Customer Support (Mon – Fri)
Call or text: 206.488.1973
Leave a message – we’ll call you back: 206.488.1973
PURE Juicer Owner’s Manual
Please use the machine diagram on p. 16-17 in the owner’s manual when referring to specific parts of your PURE Juicer.
For grid selection check p. 34-35. Grid #7 is our “all purpose grid”.
We often get asked how to juice for the Gerson Therapy™.
In order to make your healing journey as easy as possible we put together this booklet that hopefully answers all your questions.We reached out to successfully healed patients as well as professionals, asking for their advise and all the tips & tricks that will help you along the way. Please enjoy this free online resource.
Click here if you rather want to enjoy the convenience of a printed copy.
We wish you all the best and success on your personal healing journey!